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privacy policy

In providing customers with information about the services provided by the Company (hereinafter referred to as the "Services") and "KEYVOX" products (hereinafter referred to as the "Products"), the Company shall obtain In order to fully recognize the importance of personal information, strive to handle personal information appropriately, and promote activities to establish a personal information protection management system on a daily basis, we have established the following "Personal Information Protection We will establish a policy. In addition, we will comply with laws and regulations, national guidelines and other norms regarding the protection of personal information, and have internal rules regarding prevention and correction of unauthorized access to personal information, loss of personal information, damage, falsification and leakage. We will protect personal information and take appropriate measures. ​

1.Definition of privacy-related information


The Company acquires the following customer information (hereinafter referred to as "privacy-related information") in order to guide and provide this service and this product to customers.
(1) Registration/application information
Your own information that you provided to us when using this service or purchasing this product, such as email address, user name, name, address, mobile phone number, company/organization name, address, and other contact information All information and all information registered by the customer such as device installation location and user (hereinafter collectively referred to as "registration information").
(2) Device information
Terminal identification information, location information, usage status related to opening and closing of the Product, and any other information obtained from the corresponding device that the Customer separately registered when using the Service.
(3) Access information
Information mechanically acquired when accessing this site, such as IP address, usage history of this service, cookie information, terminal identification information of the terminal used, location information sent from the terminal used. (hereinafter collectively referred to as “access information”).
(4) Others
Details of customer inquiries, information related to such inquiries, and other information separately notified or specified at the time of acquisition

2. Purpose of use of privacy-related information


The Company will use the privacy-related information obtained from customers within the scope of the following purposes of use.
Provision of this service, sale of this product
Answering, contacting, and managing any questions or inquiries regarding the use of the Service and the purchase of the Product
Procedures for billing and payment of usage fees for the Service and the purchase price of the Product
Provision of information on the Services and Products, as well as information on other services and products provided by the Company
Planning and proposals related to this service and this product
Investigation and analysis of the Service and the Product for the purpose of improving the quality of the Service and the Product
Provision to third parties in connection with the provision of this service and the sale of this product
Information on events such as seminars and exhibitions of our company or our business partners
Secondary use after being statistically or anonymized so that individuals cannot be identified


3. Management of privacy-related information​


(1) Allocated management for each information type
Privacy-related information collected from customers will be shared and appropriately retained and managed by the Company and business partners/contractors to the extent necessary for the provision of this service and this product.
(2) Handling of privacy-related information at our company
We will strictly manage your privacy-related information based on our prescribed management standards, and will ensure that it is not lost, destroyed, falsified, or leaked.
(3) Handling of privacy-related information at business alliances and contractors
To the extent necessary to achieve the purpose of use, the Company may outsource the handling of privacy-related information obtained from customers to a business partner or subcontractor. In this case, the Company shall confirm that the relevant business alliance/subcontractor has a sufficient level of security regarding the handling of privacy-related information before subcontracting, and shall conduct necessary and appropriate supervision through contracts, etc.

4. Third party provision of privacy-related information

The Company may disclose and provide the following customer privacy-related information to the following third parties to the extent necessary for the provision of the Service and the Product. We will not provide your privacy-related information to third parties without obtaining separate consent.
(1) Consignment/subcontractor of the customer contact specified by the Company
Purpose of provision: To provide this service and sell this product
Target information: Customer registration/application information, device information
(2) Consignment/subcontractor for installation work of this product
Purpose of provision: To provide this service and sell this product
Target information: Customer registration/application information
(4)Other matters for which the Company obtains separate consent from the customer
(5) Exceptions to handling
When it is necessary to protect the life, health, property, or other important interests of customers or the public, or when there is a lawful request from a court, police, consumer center, or an organization with equivalent authority. , we will disclose and provide your privacy-related information accordingly.
* Please note that the payment service provided by Stripe Japan Co., Ltd. will be used for the use of this service and the payment for the purchase of this product, so we will not collect or manage your credit card information. Stripe Japan Co., Ltd. does this.

5.Disclosure, Correction, and Deletion of Privacy-Related Information

(1) Possibility of disclosure, etc. of each privacy-related information
Of the privacy-related information, we will disclose, correct, or delete registered information that we have the right to disclose, correct, etc., based on the Personal Information Protection Act, at the request of the customer in accordance with the procedure in (2). is possible.
(2) Procedures for disclosure, correction, deletion, etc.
The Company will endeavor to manage the registration information obtained from customers in an accurate and up-to-date manner within the scope necessary for the purpose of use. In accordance with our privacy policy, if a customer requests disclosure, correction, or deletion of registered information provided to us, we will respond appropriately as soon as we can confirm that the request was made by the customer himself/herself.  


6. Use of cookies, etc.

We may use cookies and other similar tracking technologies to collect or receive customer access information on this site and use such access information. Depending on the browser, the cookie function can be disabled. Whether or not this setting is possible and how to do so differ depending on the browser, so please check the settings of your browser. ​

7. Continuous improvement

This site will review this policy as appropriate in response to technological developments and social demands, and will strive to continuously improve the handling of privacy-related information. If this policy changes, we will post the latest policy on this site.


8. Personal information manager

Blockchain Rock Inc.
Vice President of Service
Click here for inquiries regarding personal information

9. Changes to Privacy Policy

The Company reserves the right to change the Privacy Policy at any time, except as otherwise provided by laws and regulations.

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